Telephone

+ 33 156 62 25 25 

Opening Hours

Monday to Friday:

9 a.m. to 1 p.m.

2 p.m. to 5 p.m.

Weekends, Kenyan &

French Holidays closed.

Address

3 rue Freycinet 
75116 Paris 
Metro 9 Stop: Alma Marceau

Email: paris@mfa.go.ke 

 

 

OUR SERVICE DELIVERY COMMITMENTS

SERVICE TIME PERIOD REMARKS
Emergency Consular services Promptly On Case-by-case basis
Receiving and Processing of Applications for New passports or replacement Within 2 working days Subject to receipt of complete application
Notification of Passports ready for collection once received from Nairobi Within 2 working days Subject to receipt of complete application
Translation of official documents Within 3 working days From time of receipt
Legalization of official documents Within set deadline Subject to receipt from Nairobi
First response to emails Within 2 working days From time of receipt
First Response to letters Within 4 working days From time of receipt
Telephone calls and voice mail Promptly Calls shall be returned the same day
Response to complaints Within 3 working days From time of receipt
Invitations Within 2 working days  
Submission of documents or information to Nairobi Within set deadline As set by regulations or specific correspondence
     
     

We shall endeavour to provide services with diligence and professionalism in turn, please treat us with courtesy and respect.

Your comments, Suggestions and Complaints are important to us. Please send them to paris@mfa.go.ke

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